9tk99's Privacy Policy

1 Introduction & Purpose of This Policy

9tk99 is a trusted online casino and sports betting platform in Bangladesh. We place the highest priority on our users' privacy. The purpose of this policy is to fully inform you of:

• What types of personal information we collect;
• Why and how that information is used;
• In what circumstances information may be shared with third parties;
• What measures we take to ensure the security of your information;
• What rights you have regarding your information.

By registering or using the 9tk99 platform, you agree to abide by the terms set out in this policy. If this policy needs to change, we will publish an update on this page.

2 Types & Sources of Information We Collect

9tk99 may collect the following types of information:

2.1 Information You Provide Directly

When you register, log in, or use our services, you may be asked to provide the following information:

• Full name and date of birth (for age verification);
• Contact mobile number and email address;
• Residential address and district;
• National ID (NID) or other identity documents (where required);
• Mobile banking details such as bKash, Nagad, Rocket, or Upay account numbers (for transactions only).

2.2 Automatically Collected Information

When you use our site, certain information is recorded automatically:

• IP address and device type;
• Browser type and version;
• Page visit duration and navigation patterns;
• Cookie and session data (see the section below for details).

3 Purposes of Using Your Information

9tk99 uses the information it collects for the following legitimate purposes:

3.1 Account Management

Information is essential for creating, verifying, and maintaining your account. This includes login security, password recovery, and account protection.

3.2 Processing Financial Transactions

Information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain transaction history.

3.3 Providing Customer Support

Your information is needed to provide effective assistance through 24/7 live chat and email support to resolve any issues or questions you have.

3.4 Ensuring Responsible Gambling

Information is used to verify age (21+) and ensure compliance with responsible gaming policies. It is also used to detect suspicious activity or problematic gaming patterns.

3.5 Technical Improvement

Anonymous analytical data is used to improve platform performance, identify site issues, and enhance the user experience.

3.6 Communications & Notifications

Your contact information may be used to keep you informed about important account notifications, policy changes, and security alerts.

4 Cookies & Tracking Technologies

9tk99 uses cookies and similar technologies to ensure site functionality and improve the user experience. Cookies are small text files stored on your device.

4.1 Essential Cookies

These cookies are essential for the basic operation of the site — such as maintaining login sessions and security verification. Without them, the platform will not function properly.

4.2 Functionality Cookies

These cookies are used to remember your preferences (such as language and display settings), making your visits more convenient.

4.3 Analytical Cookies

Anonymous statistics are collected to understand how users are using the site. This data is entirely anonymous and is not used to identify individuals.

5 Sharing Information with Third Parties

9tk99 does not sell your personal information to third parties. However, in certain circumstances, information may be shared on a limited basis:

5.1 Payment Processors

The minimum information required to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay is shared with these payment providers. These third parties operate under their own privacy policies.

5.2 Technology & Service Providers

Technology providers used to operate the site (such as hosting, security, and analytics services) may receive limited information under contract. They may only use this information for the contracted work.

5.3 Legal Obligations

9tk99 will act accordingly if there is a legal obligation to disclose information due to a valid court order, government directive, or legal requirement.

5.4 Fraud Prevention

Information may be shared with security agencies as necessary to prevent financial fraud, identity theft, or misuse of the platform.

6 Data Security Measures

9tk99 has adopted industry-standard technical and administrative measures to protect your personal information:

• SSL Encryption: Our site uses SSL (Secure Sockets Layer) encryption, which keeps all data exchanged between you and our servers secure;
• Encrypted Storage: Sensitive data at rest is kept in encrypted form to prevent unauthorized access;
• Access Controls: Only authorized personnel can access personal information, following strict protocols;
• Regular Security Reviews: Regular security testing and reviews are conducted to identify system vulnerabilities;
• Two-Factor Authentication: An additional layer of security is used to protect your account.

7 Your Rights & Choices

As a user of the 9tk99 platform, you have the following rights:

7.1 Right to Access Your Information

You have the right to request what information of yours we hold in your account. We will provide this information after proper identity verification.

7.2 Right to Correct Your Information

If your personal information is incomplete or incorrect, you can request a correction. Many details can be changed directly from the profile section of your account.

7.3 Right to Request Deletion of Your Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations or ongoing transactions.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional communications, you can let our support team know at any time. Essential account notifications are not covered by this.

7.5 Right to Close Your Account

If you wish to end your relationship with 9tk99, you can request account closure. Even after account closure, some information will be retained for a specified period as required by law.

8 Data Retention Period

9tk99 retains your personal information only for as long as it is necessary:

• All information is retained while your account is active and is reviewed regularly;
• Financial transaction records are kept for a specified period in accordance with legal and regulatory requirements;
• Even after account closure, limited information may be retained for fraud prevention, settlement of legal claims, or regulatory obligations;
• Anonymous or statistical data (which does not identify any individual) may be retained for analysis for a longer period.

9 Protection of Minors' Information

The 9tk99 platform is strictly for users aged 21 and above only. We do not intentionally collect any information from minors. An age verification process is in place at registration, and additional verification documents may be requested in suspicious cases.

If it becomes known that a minor's information has been collected by mistake, it will be deleted immediately and the relevant account will be closed.

10 Policy Changes & Updates

9tk99 reserves the right to update this privacy policy at any time. In the event of changes:

• The new policy will be published on this page and the "Last Updated" date will be changed;
• For significant changes, registered users will be notified by email or through the site;
• If you continue to use the platform after the changes, you will be considered to have consented to the updated policy.

We recommend checking this page regularly so that you remain aware of the latest policy.

11 Third-Party Websites & Services

The 9tk99 platform may integrate services from third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.) and payment providers. These third parties operate under their own privacy policies and 9tk99 is not responsible for their data practices.

We recommend that you review their individual privacy policies before using these services.

12 Steps Taken in the Event of a Data Breach

We are always vigilant about data protection, but if a security breach occurs, 9tk99 will act promptly:

• An investigation will be launched immediately upon detecting an incident and measures will be taken to limit the damage;
• Affected users will be notified as quickly as possible so they can take the necessary steps;
• System vulnerabilities will be fixed and measures will be taken to prevent such incidents in the future.