9tk99 Terms and Conditions

Definitions and Applicability

The terms used in these Terms and Conditions are defined as follows:

• "Platform" — The 9tk99 website and all pages, applications, and services under it.
• "User" or "You" — Any person who has registered or intends to register on the platform.
• "Account" — A user's own registered profile on the platform.
• "Wallet" — The internal balance of an account, which holds deposit and withdrawal records.
• "Bonus" — Additional funds or benefits provided by the platform.
• "Terms" — This document and all policies attached to it.

These Terms must be read together with 9tk99's Privacy Policy and Responsible Gaming Policy. Those policies are also an integral part of these Terms.

Account Registration and Eligibility

2.1 Age Requirement

To open an account on 9tk99 and use the platform, you must be at least 21 years old. Anyone below this age limit may not use the platform. The platform may request identity documents at any time to verify age.

2.2 Single Account

Each person may create only one account. If multiple accounts belonging to the same person are identified, all accounts will be closed immediately and the funds held in those accounts may be forfeited.

2.3 Providing Accurate Information

All information provided at the time of registration must be true, complete, and up to date. If incorrect information is provided, 9tk99 reserves the right to suspend or close the account.

2.4 Account Security

It is your responsibility to keep your account password and login details completely confidential. Allowing a third party to use your account is strictly prohibited. If you suspect unauthorized use, notify the support team immediately.

Deposit and Withdrawal Terms

3.1 Approved Payment Methods

Transactions on the 9tk99 platform are currently supported via the following mobile banking methods:

• bKash — Bangladesh's most widely used mobile wallet
• Nagad — Digital payment service of Bangladesh Post Office
• Rocket — Mobile banking service of Dutch-Bangla Bank
• Upay — Mobile payment solution of UCB Bank

3.2 Minimum Amounts

The minimum deposit amount for each method is ৳200 and the minimum withdrawal amount is ৳500.

3.3 Withdrawal Timeframe

Approved withdrawals are generally processed within 10 to 45 minutes. Under special circumstances (such as during an identity verification process), this may be delayed.

3.4 Transaction Terms

• Once a transaction is completed, it cannot be cancelled.
• Withdrawal requests will be processed via the same payment method used to make the deposit.
• For suspicious transactions, 9tk99 may request additional information for verification.
• If money laundering or fraud is suspected, the relevant transaction will be suspended immediately.

Bonus and Wagering Terms

4.1 Welcome Bonus

On their first deposit to 9tk99, users will receive a 100% matching bonus up to ৳8,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → Total balance ৳2,000
• Deposit ৳18,000 → Bonus ৳8,000 → Total balance ৳26,000

4.2 Wagering Requirement

Before the bonus can be withdrawn, you must wager 25 times the bonus amount (on the bonus only, not the deposit). Example: ৳1,000 bonus × 25 = ৳25,000 in wagers must be completed before withdrawing any winnings from the bonus.

4.3 General Bonus Terms

• The welcome bonus is available to each user once only.
• The validity period for using the bonus begins from the date it is issued; any unused bonus expires at the end of this period.
• Bonus restrictions may apply to certain games — details will be noted on the bonus page.
• Attempting to claim bonuses through fraudulent means may result in account closure and forfeiture of funds.
• Attempting to claim bonuses using multiple accounts is strictly prohibited.

VIP Program and Cashback

9tk99 has five VIP tiers. Weekly cashback benefits are available at each tier:

• Bronze: Up to 0.3% weekly cashback
• Silver: Up to 0.6% weekly cashback
• Gold: Up to 0.9% weekly cashback
• Platinum: Up to 1.2% weekly cashback
• Diamond: Up to 1.5% weekly cashback

You can move up to higher tiers through regular play. Cashback is calculated automatically each week and added to your account at a set time. Wagering terms may also apply to cashback — details will be available on the relevant promo page.

Prohibited Activities

The following activities are strictly prohibited on the 9tk99 platform:

• Using the platform for money laundering or to conceal the source of illegal funds.
• Playing or betting using bots, scripts, or automated software.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Attempting unauthorized access to another user's account.
• Creating multiple accounts or using another person's account.
• Fraudulent activities against the platform or against other users.
• Playing on behalf of minors or facilitating their access.

Any account found to be involved in the above activities will be closed immediately and all funds may be forfeited. In serious cases, the relevant authorities may be informed.

Betting and Gaming Rules

7.1 Casino Games

9tk99 offers slots, live casino, fishing games, and other casino games. Each game has its own rules, which are shown when the game loads. If a game stops mid-round due to a technical issue, the round result will be determined according to the system record.

7.2 Sports Betting

In sports betting, outcomes depend entirely on the results of the actual match. 9tk99 does not guarantee the outcome of any match or event. If an event is cancelled or postponed, bets will be settled in accordance with the betting policy.

7.3 Betting Limits

9tk99 may set minimum and maximum betting limits for specific games or events. These limits may change at any time, and users will be informed before updated limits take effect.

7.4 Game Results

All game results are determined by a certified Random Number Generator (RNG) and fair play is ensured. If you have an objection to any result, you must contact the support team.

Account Suspension and Closure

8.1 9tk99's Rights

9tk99 reserves the right to suspend or permanently close any account at any time without notice in the following circumstances:

• Violation of any clause of these Terms.
• Providing false or misleading information.
• Evidence of fraud, deception, or improper activity.
• Failure to respond to security or verification requests.
• Extended period of account inactivity.

8.2 User's Rights

A user may contact the support team at any time to request closure of their own account. An opportunity to withdraw any valid balance will be provided before the account is closed (excluding bonus funds if the wagering requirement has not been met).

Privacy and Data Protection

9tk99's Privacy Policy applies to the collection, storage, and use of your personal information. By agreeing to these Terms, you are also agreeing to that policy.

• Your information is kept secure with SSL encryption.
• Your information may be shared with third parties only when required by law or for service operations.
• Your information is not sold or shared with third parties for commercial purposes.
• Requests to correct or delete information can be submitted through the support channel.

Responsible Gaming

9tk99 places the highest importance on responsible gaming. We believe that recreational play should be a source of enjoyment, never a cause of problems.

• Users can set their own gaming limits.
• Temporary breaks or self-exclusion options are available.
• If signs of gambling addiction appear, contact the support team.
• The use of parental control tools to prevent minors from accessing the platform is recommended.

For more information, visit our Responsible Gaming page.

Complaints & Dispute Resolution

11.1 Complaints Process

If you have a complaint about any matter, please first contact the support team via 24/7 live chat or email ([email protected]). When submitting a complaint, clearly provide your account details and a description of the incident.

11.2 Resolution Timeframe

General complaints are resolved as quickly as possible. Complex matters may take additional time, and users will be kept informed in such cases.

11.3 Final Decision

In the event of a dispute, the system records of 9tk99 will be considered the final proof. All transaction and game history is stored in the system.

Limitation of Liability

9tk99 is not responsible for the following:

• Loss or damage caused by internet disconnection or technical issues.
• Failure or delay of third-party payment systems.
• Loss or damage caused by the user's own error or negligence.
• Service disruption due to unforeseen circumstances or force majeure.
• Personal or financial loss suffered by the user as a result of losing a game.

The platform always aims to provide services with the highest effort, but uninterrupted service cannot be guaranteed.

Copyright & Intellectual Property

All content on the 9tk99 platform — logos, designs, graphics, text, and software — are copyright-protected assets of the platform. Copying, modifying, distributing, or using them for any purpose other than personal use is prohibited. Prior permission must be obtained before using the platform's name or logo on any other site.

Changes to Terms

9tk99 reserves the right to modify, add to, or cancel these terms at any time. A notice will be published on the site for significant changes. Continued use of the platform after any changes will be considered your acceptance of the updated terms.

Therefore, it is recommended that you check this page regularly. The latest effective terms will always be available on this page.